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Guarantee Your Preferred Date and Time

Cinergee’s treatments are very popular and can book up fast, therefore it is recommended that you book in advance to ensure you can secure a time that best suits you.

Keeping Your Appointment

We understand that schedules can change, however we ask that you give us notice to change an appointment by 5:00 pm the day before your scheduled time, otherwise you will forfeit your deposit.

When you book an appointment at Cinergee, we set that time and therapist aside just for you. We often turn away other guests that are desperate for an appointment because we are fully booked. If you cancel with late notice it inconveniences the many other guests that are on a waiting list to get in.

We in turn will reduce your treatment cost by 50% if we need to change your appointment on the day of your booking (due to staff illness etc.) – After all, it is only fair that we do for you, what we ask you to do for us!

Reminders

We always try to offer our guests the very best service and in keeping with this we are able to send an email (if provided) 3 days prior to your appointment and a text reminder to your mobile phone a day before your appointment. You can simply text back your reply to confirm your booking. You can even keep the message on your phone so you know when your appointment is. This is a hugely popular service with our guests and they have told us how nice it is to get a quick reminder before their appointment. Please enjoy this extra level of service.

Arrival Time

It is highly recommended you arrive at least 15 minutes early for your first appointment to allow time to complete the consultation form and begin to relax. If you are having one of our amazing Spa Packages as a group, we suggest you arrive at least 30 minutes prior to allow time for everyone to settle, catch up for a chat, enjoy the food and drinks (if applicable) then complete the consultation form and enjoy a rejuvenating herbal tea before your journey begins.

Late Arrival

We will always endeavour to accommodate you where possible, however arriving late may unfortunately reduce the time of your treatment.

Gift Vouchers

If you are lucky enough to have a gift voucher when booking your treatment, please quote the ‘gift voucher’ number and ensure you have it with you on arrival otherwise full payment of service will be requested.

Quiet Time

To get the most from your treatment it is important you relax, and to assist in this process, please turn off your mobile phone on arrival.

We love kids, but in order to ensure that all our guests receive the absolute most from their treatment we ask that children under the age of 10 years not be bought into the business. Many of our guests use their time with us to escape the pressure of family and truly unwind. It is hardly fair on guests if they are trying to enjoy a treatment and another guest’s child is detracting from their experience. Further, we have hot wax and electrical equipment that may pose a safety risk for small children.

If you have children and are unable to arrange care during the day, make the most of our evening appointments and all day Saturday trading to give yourself a break from the kids, and kick back and enjoy a bit of “you” time.

At Cinergee we invite you to completely relax and unwind in our child-free environment. We love kids, but what we love more is our many many guests that are mums & dads relishing a little time out!

Hygiene Policy

Your health is important to us. All too often in our industry we hear from guests from other business’s that have suffered minor and major conditions due to poor hygiene. Ranging from eye infections during poor tinting practices to tinea through poorly sterilised areas, folliculitis from lack of skin cleansing or dirty wax and wax pots and the list goes on. We take pride in protecting your health with our hygiene standards and policies. Take a look at our wax pots, trolleys and floors – then take a look at others around!

Care and Comfort

At Cinergee we take pride in our work, and our staff are very passionate about what they do.

We respect your continued loyalty with us and would never undermine that by pushing you out the door, or provide a “sloppy” treatment because you have been our guest on a number of occasions. While you are with us, please enjoy our relaxation room with its refreshments and relaxing music.,

Stay in Touch

We value your patronage and release regular promotions exclusively to our VIP members and through our Cinergee Facebook Page www.facebook.com/cinergee . We also have monthly newsletters, referral gifts, loyalty programs and public access promotions. If you would like to be a part of this exciting information please contact us on the form below…